FAQs
What sizes do your satchels come in?
LOTS! The PEcoPak range goes all the way from small to 3XL. And if you're not sure which one to go for, grab one of our sample packs.
Small: 16.5 x 23.5cm
Small/Medium: 22 x 34cm
Medium: 25.5 x 32.5cm
Large: 36 x48cm
XL: 42 x 60cm
XXL: 55 x 73cm
3XL: 60 x 95cm
What weight/thickness are your satchels?
PEcoPak satchel materials are 70 microns.
A micron is a measurement used to describe the thickness of materials like paper, plastic and human hair. 1 micron is the same as 0.001mm.
To give you an idea, standard kitchen foil is 10-15 microns.
How will our customers compost their satchels?
It's easy to compost PEcoPak satchels. Your customers can follow our easy 3-step process shown below.
Another option in many local councils is to put compostable satchels in the green waste bin. It's worth checking with the council to be sure.

Are your satchels waterproof?
They're as waterproof as standard mailing satchels. But like standard satchels, they need to be well sealed to keep moisture out.
Being compostable, if you put them in water for a long time, they'll break down there too.
How long do your compostable satchels take to break down?
If you're putting them in your compost at home, PEcoPak satchels take about 6 months to break down. And in commercial compost, about 3 months.
What are your satchels made from?
Great question! They're made from a combination of:
- PBAT - a polymer that's 100% compostable. It stands for Polybutylene Adipate Terephthalate
- PLA - a vegetable-based plastic - Polylactic Acid
- Cornstarch
Are your compostable satchels as durable as plastic ones?
PEcoPak satchels are more durable than the standard plastic mailing satchels.
They're also water resistant and flexible, plus they feel great!
If you're not sure, why not get a sample pack? We have three options to choose from:
What's the shelf life of your satchels?
Compostable satchels have a shorter shelf life than standard plastic mailers.
PEcoPak satchels can be stored for up to 6 months, which is why we make it easy for you to buy in quantities that work for your business, starting at packs of 25.
Are your compostable satchels certified?
Yes, PEcoPak satchels are manufactured in strict accordance with Australian standards for degradation and toxicity: AS 4736.
Are the strips covering the adhesive compostable?
The adhesive is compostable, but because they need to peel off easily for you to seal the satchel, the plastic strips are not compostable.
They can be disposed of wherever you dispose of other soft plastics in your area.
Delivery, Ordering & Payments
Where do you ship to?
We ship Australia-wide.
And for orders over $250, shipping is free!
How long will my order take to arrive?
Metro delivery takes 1-4 business days.
Delivery to regional or remote areas takes 2-10 business days.
Do you offer bulk pricing?
If you're looking to purchase a large quantity, let's chat and we'll see how best we can meet your needs. You can contact us here.
Do you have sample packs?
Yes. We have three sample pack options to choose from, depending on what you're after:
What is your refund & returns policy?
If you change your mind within two weeks of purchase, get in touch and we'll give you the details to send it back. Once it arrives to us (in an unused and saleable condition), we'll process a refund, less a 10% restocking fee.
If a product is found to be faulty within two months of purchase, just contact us with photos and we'll get a refund underway!